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PAYMENT INSTRUCTIONS:
We accept Visa/Mastercard and Paypal. If you wish to send a cashier's check
or money order, contact the shop at 408-779-9337 and confirm with an email to
sales@pegasusperf.com Shipping and handling is based on our cost to pick,
pack and ship your the product. In the Continental US we quote a flat rate
for shipping.
TRACKING NUMBERS: We
will ship your item as soon as possible and as a courtesy to you, send you an
e-mail with the tracker number as long as you supply a valid email address.
INSURANCE: Some
items require insurance as an additional charge, others have it included.
RATES: Shipments to Hawaii (TYPICALLY AIR, BLUE LABEL), Alaska and any international
shipments is to be determined based upon where you live. We list flat rates based upon the weight
of the parts. We ship EXCLUSIVELY VIA FEDERAL EXPRESS DOMESTIC AND INTERNATIONAL - NO USPS INTERNATIONAL, DON'T EVEN ASK!. If you wish a different shipping method,
please specify that in an e-mail to sales on your order.
ALL International
orders may be placed via Bank Transfer of US$ ONLY or Confirmed PayPal
buyers. Only Canadian International customers may use a credit card.
International customers MUST include/send us your telephone number!
COMBINED SHIPPING:
We will discount your shipping charges when you purchase multiple items. Your
rate will be based on the actual weight/dimensions of your order after
packing. Handling charges, shipping insurance, delivery charges etc. will be
applied as appropriate for your shipment method.
LTL SHIPMENTS:
Shipments too large to be shipped by regular means that are too heavy
(palletized) are shipped as Less than TruckLoad with a trucking company we
agree upon. You must provide your e-mail address and telephone number so we
can give it to the trucking company to schedule the pickup of your parts from
us, and to contact you when they intend to deliver your products.
WIRE TRANSFERS:
Contact us for wire transfer details. 408-245-9337 Fax 408-245-9332
IMPORTANT PAYPAL NOTE:
For PayPal checkouts, ONLY VERIFIED PayPal users with CONFIRMED PayPal
address will be accepted.
VISA/MASTERCARD PURCHASES: For Visa and Mastercard purchases on our website. The
store will ask for your Visa/Mastercard number, expiration date, 3 digit
security code on the back of your card (for your security and it is a
Verisign(TM) requirement). You must provide your credit card billing address
and shipping address if different. Your your payment and e-mail you a receipt
prior to shipment. You may use your credit card if reside in the United
States or Canada ONLY!
MONEY ORDERS/CASHIER'S CHECKS: Remit money order and cashiers check payments to our
mailing address:
Pegasus Performance, LLC.
14078 Cienega Road
Hollister, CA 95023
If you send us a payment, DO NOT USE CERTIFIED
MAIL, this will delay your order.
We do not accept cashier's
checks or money orders for international orders! We have had issues with
foreign banks and will not accept them, NO EXCEPTIONS.
We will ship your item
immediately when we clear your payment (usually within 3-5 business days) and
send you an e-mail with the tracker number.
SPECIAL ORDERS We will special order products for you for a minimal
processing fee and you pay the freight to our facility and back out to you.
We will offer the best discount that we can. All that we ask, is you specify
what the item is that you want. You must then confirm our quotation to you
and Pay via PayPal or Cashier's Check/Money order. We will assign you an
order number. Please ensure we have your e-mail address, shipping adress and
telephone number. This is FOR ALL ORDERS and includes domestic and
international orders.
RETURNS POLICY: We
have a liberal returns policy, however, If an items was installed, we will
deduct a 25% re-stocking fee (to cover cleaning, R&R, Repackaging) along
with shipping. If we deem the item was damaged due to installation, no refund
will be given. If you mis-ordered the part (which we will do our best NOT to
happen, ask us and we'll honestly tell you what will work on your bike) you
will pay a 15% restocking fee plus freight. If we screw up, we cover
everything (freight, replacement, etc) within REASON of course. All returns
request MUST be sent via-email with your Name, Address, Telephone and order
number to pegasusperformance@sbcglobal.net. We will handle ALL claims FASTER than
you may have ever experienced. We want YOU to be happy. Let us know how we
can serve you. If you can dream it, we can help you achieve it...
TECHNICAL / FITMENT / ADVICE LINE QUESTIONS:
For any and all technical questions, fitment, finish, etc., please e-mail tech@pegasusperf.com
SALES: For sales
related inquires, please e-mail sales@pegasusperf.com or call our office @
408-245-9337
SHIPPING TIME FRAME:
We strive to ship all orders as quickly as possible. If your delivery date is critical please confirm stock and delivery schedule before placing order.
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